Use of personal data collected

When you fill in the contact form, we ask you to provide your name and email address. This data is used to respond to you and inform you about our services.

When you create a pro account and order from our site, we ask you to provide information including your last name, first name, billing address, shipping address, phone number, email address and payment data.

This information is used to:

– contact you: order confirmation, invoice, refunds and returns
– process your orders: payment, delivery, fraud prevention

We store this information as long as we need it for the purpose for which we collect and use it.

Cookies

When you visit our website, we set a cookie to save your screen preferences. The time period for a screen option cookie is one year.

Statistics and audience measurement

We do not use any audience measurement tools.

Use and transmission of your personal data

We share your payment data with STRIPE payment gateway when you place an order on our website and your delivery data with our carriers.

How long your data is stored

Data related to online sales are stored for 6 years after the last order.

The rights you have over your data

You may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You can also request that your personal data be deleted. This does not take into account data stored for administrative, legal or security purposes.

Contact information

For any request concerning privacy, please contact our Data Protection Officer at the following address: contact@loubeloeil.fr

How we protect your data

Your data is protected by encryption and our teams have been trained in data protection.

Procedures in the event of a data leak

An internal notification system has been set up in case of a potential data leak.